How can I contact you?
Our customer service email is firstname.lastname@example.org
How long does it take to receive my order?
Orders typically take 7-10 Business days to ship depending on the order. All Noble & Posh orders are custom made and printed-on-demand. This allows us to be industry leading in the amount of designs we are able to offer.
We do carry stock in our top sellers and sometimes those can ship the same day they are ordered. Orders can take up to 7-10 Business days to arrive depending on the level of customization and if it's a non-stock item. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time.
How can I track my order?
You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. You'll receive a link to track your order.
How can I exchange an item?
Hassle-free returns! Please email
email@example.com with your name, order #, and reason for returning. If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges must be made within 60 days from the date your item was ordered.
Do you offer refunds?
Absolutely. If you don't love your Noble & Posh item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it.
Do you just do cats and dogs?
We can print any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs! Our artists are incredibly talented and can work with any animal on earth.
Can I print more than one pet on one canvas?
Right now we only allow one pet per canvas. In the future we may add limited edition multiple-pet portrait styles.
Do you do humans?
Is my photo good enough to use?
If you followed our photo guidelines, then yes your photo is very likely good enough to use.
• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either
We conduct a photo check for every new order we receive and will email you if we need a different one. But it's best to take matters in to your own hands and ensure you upload the best photo you have.
If we do need a new photo from you, this may lengthen your delivery time by a few days.
Please note that if you refuse to provide a replacement after we have informed you that the original photo may not result in quality canvas art, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.
Note that is is the customer's responsibility to provide a high quality photo and although we do review orders, it is not our responsibility to chase you for a better photo. Low quality photos will not result in a high spec design that we show on site. All examples on our website were produce using high quality photos.
Does it matter if my photo has stuff in the background?
No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much! It really doesn't make much difference.
How do you produce your designs?
We do not paint from scratch.
We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo in to a pet portrait.
Can I change my order?
You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can change it.
Will I see the finished artwork before it gets printed?
Due to the popularity of Noble & Posh, we can't send proofs before printing. We understand that some pet owners are concerned about how it will turn out, so we do offer an 'Artwork Review' add-on at a very fair price.
However, you shouldn't be worried at all. Our artists are amazingly talented and are full-time professionals.
What are the Canvas dimensions?
We print on to three different sized canvas frames. Each frame is gallery-ready and high quality. All canvas frames have a gallery standard depth of 1.25" thickness.
The frame sizes are:
8" x 10"
This is a favourite for those looking to gift a portrait. Note that our 8" x 10" has a slightly different height-to-width ratio than our other sizes and therefore your costume may not feature as much of the shoulder area as shown in the product photos on our product pages.
12" x 18"
A great mid-sized canvas which looks perfect in entrance halls, living spaces, bedrooms, and of course... above your pet's bed!
16" x 24"
Our favorite size. This size is our original offering and is our consistent top seller to pet parents worldwide. You can't fault this size, it's a fantastic large print and you get to see the details of your portrait up close. We love this one!
Can you add/remove things for me?
Sorry but we can't offer to add things like accessories, extra background colors or extra bits to your chosen costume. We are very proud of our work and like to keep things uniform (pardon the pun!)
We can sometimes edit out tears, sleep and drool if you ask us but we cannot guarantee it. We cannot perform major edits such as opening a closed mouth or adding floppy ears.
However, if your pet is wearing some accessory in the original photo, we will always include it. A great example is the floral tiara on The Matriarch. This is part of the original photo and therefore is also a part of our design.
The same goes for collars - we do remove collars for almost all costumes but it's always best for those that show some neck (e.g. The Duchess), that you provide a photo of your pet without a collar on.
Can you change the background color?
Right now we can't change the background colors for you. If you have a very dark pet and are afraid they won't show up on a custom with a black background, we would generally advise selecting a different costume.
Help! I thought it was an image wrap canvas, why are the sides black?
In over 90% of canvas prints we send out to our customers, we do use an image wrap. This means your image wraps round the edges of your canvas creating a really seamless final product.
However in some cases we have to use what we call a 'black wrap'. A black wrap basically means that we print the full image on the front of the canvas, and use a black solid color on the sides of the canvas. In the grand scheme of things this doesn't make a big difference at all to your canvas, so don't worry!
The reason we do this to some canvas prints and not others is due to your pet. Pets with big, long, sticky-up ears often get printed using a black wrap, because if we used an image wrap, your pet's poor ears would wrap round the edge of the canvas!
Hope this helps!