1. IS MY PHOTO GOOD ENOUGH TO USE?
If you followed our photo guidelines, then yes your photo is very likely good enough to use.
- Make sure the photo is taken in good lighting (outdoor daylight is best)
- Try to take the photo at eye level with your pet
- They don't need to be looking at the camera
- Try to get a close up so we can see your pet's unique features
- Make sure the photo is not blurry
- Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
- Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either
We conduct a photo check for every new order we receive and will email you if we need a different one. But it's best to take matters in to your own hands and ensure you upload the best photo you have.
If we do need a new photo from you, this may lengthen your delivery time by a few days.
Please note that if you refuse to provide a replacement after we have informed you that the original photo may not result in quality canvas art, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.
Note that it is the customer's responsibility to provide a high quality photo and although we do review orders, it is not our responsibility to chase you for a better photo. Low quality photos will not result in a high spec design that we show on site. All examples on our website were produced using high quality photos.
2. CAN I UPLOAD MORE THAN 1 PHOTO?
YES - upload multiple photos and we will choose the best one to use! (4 image limit)
3. CAN I SEND YOU MORE PHOTOS?
YES - You sure can! Simply email us at firstname.lastname@example.org with the extra photos with the subject line “extra photos” (for best results email us within 24 hours of order)
4. DOES IT MATTER IF MY PHOTO HAS STUFF IN THE BACKGROUND?
No this shouldn't matter. Don't worry if there's a lot of stuff in the background.
5. CAN I SEE THE FINISHED ARTWORK BEFORE IT GETS PRINTED?
Yes, to make sure your pet suits the portrait! All you need to do is check the “Check Box to Preview The Art Before It’s Made” on top of the Add to Cart button.
6. HOW DO YOU PRODUCE YOUR DESIGNS?
We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo retouching as well as a number of complex brush strokes and blending processes to turn your original photo in to a pet portrait.
7. CAN I CHANGE MY ORDER?
You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can change it.
8. WHAT ARE THE CANVAS DIMENSIONS?
We print on to three different sized canvas frames. Each frame is gallery-standard quality.
All canvas frames have a top-finish light wooden frame depth of 1.25" (3.2 cm).
The frame sizes are:
8" x 10" (20.3 cm x 25.4 cm)
This is a favourite for those looking to gift a portrait.
12" x 18" (30.5 cm x 45.7 cm)
A great mid-sized canvas which looks perfect in entrance halls, living spaces, bedrooms, and of course... above your pet's bed!
16" x 24"(40.6 cm x 60.9 cm)
Our favorite size. This size is our original offering and is our consistent top seller to customers worldwide. You can't fault this size, it's a fantastic large print and you get to see the details of your portrait up close.
We love this one! You will love this one! Your family & friends will love this one!
9. CAN YOU ADD/REMOVE THINGS FOR ME?
Unfortunately we can't offer to add things like accessories, extra background colors or extra bits to your chosen costume. We are very proud of our work and like to keep things uniform (pardon the pun!)
We can sometimes edit out tears, sleep and drool if you ask us but we cannot guarantee it. We cannot perform major edits such as opening a closed mouth or adding floppy ears.
However, if your pet is wearing some accessories in the original photo, we will always include it.
The same goes for collars - we do remove collars for almost all costumes but it's always best for those that show some neck, that you provide a photo of your pet without a collar on.
10. CAN YOU CHANGE THE BACKGROUND COLOR?
Right now we can't change the background colors for you. If you have a very dark pet and are afraid they won't show up on a custom with a black background, we would generally advise selecting a different costume.
11. HELP! I THOUGHT IT WAS AN IMAGE WRAP CANVAS, WHY ARE THE SIDES BLACK?
In over 90% of canvas prints we send out to our customers, we do use an image wrap. This means your image wraps round the edges of your canvas creating a really seamless final product.
However in some cases we have to use what we call a 'black wrap'. A black wrap basically means that we print the full image on the front of the canvas, and use a black solid color on the sides of the canvas. In the grand scheme of things this doesn't make a big difference at all to your canvas, so don't worry!
The reason we do this to some canvas prints and not others is due to your pet. Pets with big, long, sticky-up ears often get printed using a black wrap, because if we used an image wrap, your pet's poor ears would wrap round the edge of the canvas!
12. DO YOU SHIP WORLDWIDE?
YES! We definitely ship to EVERY country
- WHERE IS THE PRODUCT MADE & SHIPPED FROM?
For our customers in North America, South America & Canada products are sent from USA and are 100% USA made
For our customers in Europe & the Rest of the World products are sent from the EU and are 100% EU made
- WILL THIS PORTRAIT SUIT MY PET?
We have a 127% Satisfaction Guarantee that any pet will suit any Portrait.
Our Artists are highly trained and skilled to make this happen!
If you are not 127% Satisfied, we will do whatever it takes to put a huuuge smile on your face!